Case Study: Carinity Out of Home and Residential Care.

“HealthCareLine has helped us stream line our business operations and supported our front line staff with a software solution”
- Janelle Heyse, Manager for Youth and Community Services

Background

Carinity provide accommodation centres for youth to provide a safe haven for young people who may have experienced abuse and neglect, are considered to be at risk and disengaged from the community. The facility operates 24/7; and the young residents are expected to participate in school, training and/or work as well as their share of the household chores. Referrals for accommodation at Carinity Youth – On Track are made via the Department of Communities.

The Challenge

Previously staff completed paper based shift reports, case notes, intake and medication management. Carinity wanted an efficient way to “log” and have available in real-time case notes and information. They also wanted to capture behavioural data and make that available to external stakeholders and service providers.

The Solution

HCL’s solution needed to address the following and implemented for Carinity with the following:
• A user friendly interface with minimal training requirements to get carers using the system from day one. Also the data entry was to be a “once only”
• Automatic e-mail notification function for incidents, medication alerts and doctor’s appointments
• Track behaviours and outcomes measurement against care plan goals.
• Satisfy internal, audit and compliance requirements

Business Benefits

The HCL application has delivered benefits from a financial and operational view that have delivered a range of benefits:
• More Care time, Less Admin time
• Automated monthly reporting saved management time and provided more accurate real time data
• The ability to share information with the Department of Communities streamlined reporting and increased case worker productivity.
• Captured rich data source that has fostered better outcomes
• Automated notifications and alerts to ensure compliance and audit requirements

You can find out more here: Carinity.